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Câu hỏi thường gặp

  • How long does it take for an order to be delivered?
    Under normal circumstances, orders will be shipped within 5 to 15 business days after payment, while pre-ordered items will be shipped according to the scheduled shipping date.
  • How is the delivery method determined?
    The delivery method will be chosen based on the destination, product characteristics, and efficiency.
  • Locating a Lost Package Marked as Delivered
    Most packages are delivered on time, but occasionally there are situations where the tracking information shows "Delivered," yet you have not received the package. If this occurs, please contact the delivery company.
  • Track my package
    We will provide a tracking number when your order is shipped, allowing you to track the delivery status on the respective logistics company's website.
  • What should I be aware of for international shipping? How are customs procedures handled?
    International orders may be subject to additional duties, taxes, and import fees. Our platform is not responsible for any customs procedures. If any issues arise at customs, they must be handled by the customer themselves.
  • Refunds/Exchanges
    Once a customer places an order and makes a payment, the order cannot be modified or canceled. All products on our site are shipped directly from Japan and are immediately packed and dispatched, hence we do not accept cancellations for personal reasons. We apologize if an order cannot be fulfilled due to product unavailability and will issue refunds using the original payment method. If damage occurs during transportation by the logistics company in the customer's location, we are unable to process exchanges or compensation.
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